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Resources for minimizing risk internally.
More business protection tips can be found at the Consumer Financial Protection Bureau (CFPB) and the National Cyber Security Alliance's Stay Safe Online Business Center.
A fundamental element of safeguarding your confidential information is to provide protection against unauthorized access or use of this information. We maintain physical, electronic, and procedural safeguards that comply with federal guidelines to guard your personal and financial information against unauthorized access or use. Citizens Bank will continue to enhance and maintain prudent security standards and procedures to protect against unauthorized access or use of your personal and financial information.
Authentication and device identification at login helps safeguard account information and transactions and enables the bank to verify the authenticity of your activity. This helps reduce risk because even if your password is compromised, a potential fraudster still requires additional pieces of information to access the system.
Our system automatically logs you out after a period of inactivity.
Password Control and Lockout
After three failed attempts to enter the correct password credentials, the User will be locked out of the system. Super Users will have to contact the bank to regain access while Delegate Users will have to contact the Super User to be unlocked.
Secure Socket Layer (SSL) Encryption
Citizens Bank utilizes Secure Socket Layer (SSL) technology to protect your data and transmissions over the Internet. This technology encrypts – or scrambles – the information you provide so it's difficult for anyone other than Citizens Bank to read it. We use this technology whenever confidential information, such as your account number or Social Security number is requested. The SSL protocol continuously verifies the identity of each party during the session, encrypting messages to help ensure they remain private and unaltered.
Control permissions exist within the system where User's access to payment or transfer activities can be restricted or require approval of the Super User prior to completing.
Free IBM® Security Trusteer Rapport® Security Software
To make your online banking more secure, Citizens Bank offers you a FREE IBM® Security Trusteer Rapport® security software download. Learn more and download.
While business customers are not entitled to the same regulatory protections as consumers, you should notify the bank as soon as possible if you discover an unauthorized EFT (ATM withdrawals and transfers, POS purchases made with your debit or ATM card, online banking payments, and online transfers) on your business account. We will use all commercially reasonable means to help you resolve the matter.
Citizens Bank encourages you to help us protect your information and to keep your information accurate. If you suspect someone has made unauthorized transactions on your Citizens Bank accounts, or if you believe that any information about you is not accurate, please call us anytime at 1-800-428-7463.
If you send us email, we may retain the content of the email and your email address in order to respond to questions or concerns that you may have. Since we cannot ensure our response back to you is secure, we will not include personal or account information such as account numbers in the response.
When We Will Contact You
From time to time, the bank may contact you unsolicited via phone call or email to inform you of a system issue, inform you about new products and services, or in an effort to continue to build the relationship. At no time will you ever receive a call or email from the bank asking you for your login credentials. If you receive a suspicious phone call or email asking for your authentication credentials, you should decline to do so and call us at 1-800-428-7463.
The zip code you entered is served by Citizens One, the brand name for Citizens Bank's lending business outside of our 11‑state branch footprint. Under the Citizens One brand we offer Auto Loans, Credit Cards, Mortgages, Personal Loans and Student Loans. To learn more, please visit: