A newer version of your browser is available. Older versions may limit your ability to access some of this site's functionality. Citizens Bank recommends upgrading your browser.
Log In
Secure log In to online banking
Fraud Reporting
To report any suspected fraud concerning your Citizens Bank credit card call us at 1-888-307-9565 or call the phone number found on the back of your credit card or monthly statement.
Attach any suspicious emails you may receive to a new email and send them to FraudStopperProgram@CitizensBank.com. Then, be sure to delete the suspicious emails from your mailbox.
When We Will Contact You About Fraud
Citizens Bank has systems in place to detect unusual patterns of activity which could indicate fraud on your accounts. We may contact you to verify your activity. The number we provide can be verified by you independently and we will also verify your identity at the outset of the call.
At no time will you ever receive a call or email from the bank asking you for your login credentials. If you receive a suspicious phone call or email asking for your authentication credentials you should decline to do so and call us at 1-888-307-9565.
What to do If You Become a Victim of Identity Theft
If you become a victim of identity theft, we recommend that you:
|
Equifax |
Experian |
Transunion |
Innovis |
|
Equifax Consumer |
Credit Fraud Center |
Fraud Victim Assistance Division |
Fraud Division |
|
1-877-478-7625 |
1-888-397-3742 |
1-800-680-7289 |
1-800-540-2505 |
#Json=Label_Lookup|Brand=citizensbank|ApplyToParentElement=|TargetElementType=|TargetElementId=|Key=Personalize your experience.#
Thank you for your interest in Citizens Bank
The zip code you entered is served by Citizens One, the brand name for Citizens Bank's lending business outside of our 11‑state branch footprint. Under the Citizens One brand we offer Auto Loans, Credit Cards, Mortgages, Personal Loans and Student Loans. To learn more, please visit:
CitizensOne.com