To report any suspected fraud concerning your Citizens credit card call us at 1-888-307-9565 or call the phone number found on the back of your credit card or monthly statement.
Attach any suspicious emails you may receive to a new email and send them to FraudStopperProgram@CitizensBank.com. Then, be sure to delete the suspicious emails from your mailbox.
Citizens has systems in place to detect unusual patterns of activity which could indicate fraud on your accounts. We may contact you to verify your activity. The number we provide can be verified by you independently and we will also verify your identity at the outset of the call.
At no time will you ever receive a call or email from the bank asking you for your login credentials. If you receive a suspicious phone call or email asking for your authentication credentials you should decline to do so and call us at 1-888-307-9565.
If you become a victim of identity theft, we recommend that you:
Equifax |
Experian |
Transunion |
Innovis |
Equifax Consumer |
Credit Fraud Center |
Fraud Victim Assistance Division |
Fraud Division |
1-877-478-7625 |
1-888-397-3742 |
1-800-680-7289 |
1-800-540-2505 |
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