The right financial intelligence and tools at the right time.
Access pertinent, timely financial information and easy-to-use tools 24/7 with Citizens iQ in the Citizens app.*
Urgent alerts
Sometimes you need financial information right away, like if you suspect fraud or are low on funds. Citizens iQ delivers time-sensitive alerts, so you can immediately act.
Informative notifications
Non-urgent notifications help you stay on top of finances. Citizens iQ informs you about topics like the status of your loan application or similar recurring subscription fees.
Customizable money management tools
Your time and money are valuable; maximize both with Citizens iQ's financial tools. You can also start saving automatically with the Citizens Savings Tracker®1.
Personalized insights
Tracking your daily spending is smart. Get personalized insights about your checking, savings, and credit card activity with Citizens iQ, and get a pulse on what's going into and coming out of each account.
Experience how simple it is to access Citizens iQ.
- Alerts and notifications are simple: A red iQ icon is urgent; green, while less pressing, is good to know.
- Bank smarter with personalized checking, savings and credit card insights. Citizens iQ learns more about your habits and needs over time to offer tips and ideas to help you plan and achieve long-term financial goals.
Frequently Asked Questions
Learn more about Citizens IQ
Once you log in to the app, your new insights will appear at the bottom of the screen. To access all of your insights, go to the main menu, click "Insights," then go to the "All Insights" tab.
Your personalized insights are generated based on your unique account activity, transaction data and spending/saving trends. As we learn more about your habits, we'll provide tips and ideas customized to your financial goals. As always, your privacy is important to us. We do not share or sell your personal information with third parties without consent.
You can turn off insights from the account summary screen by doing the following:
- Click the menu button in the upper left corner of your screen
- Click "Profile & Settings"
- In the insights section, toggle the button for "Show Insights on Account Page" to off/grey Please note that you will still be able to view your insights by clicking on the menu button and then clicking "Insights."
Citizens Savings Tracker is a tool for customers to build savings to reach a personalized such as saving for a new house, car, or dream vacation through the mobile app.* The tool provides eligible customers with three options (Smart Save2, Round-Ups3, Pay Yourself First) to automatically save towards their personalized goals by simply doing their everyday banking activities. Or set up automatic transfers, to have recurring transfers to fund your savings goal.
Urgent alerts (color coded red) will appear as needed. Alerts are meant to draw your attention to time sensitive information, there is no set schedule. Notification (color coded green) frequency will vary based on your unique account and transaction identity.
© Citizens Financial Group, Inc. All rights reserved. Citizens is a brand name of Citizens Bank, N.A. Member FDIC
* Wireless carrier, text and/or data charges may apply.
1 Subject to account eligibility. Only available on the Citizens Bank Mobile Banking application. Text and data rates may apply.
2 Not available to new to bank checking customers. Smart Save requires checking account to have four or more months of activity. Subject to available funds.
3 Subject to available funds. Additional amount of transfer determined by customer