Convenient, robust banking solutions at your fingertips.

Online Banking users have access to deposit accounts, loans and lines of credit, credit cards, and mortgages.

Business users have access to deposit accounts, overdraft lines of credit, and some loans and lines of credit. Business customers may request that other business or personal accounts on which they have an eligible account ownership be linked to their online profile.

What's inside Online Banking:

• Transaction history
• Statements and tax documents
• Bill pay
• Place stop payments
• Send customer service requests
• View images of cleared checks
• Custom alerts to help manage your finances
• Locate ATMs and branches
• Zelle®¹ - send and receive money fast between almost any U.S bank accounts typically within minutes
• Accounting software compatibility

It's easy to enroll in Citizens Online®. You can create your profile using personal or account information to confirm your identity. You'll be asked to supply your Social Security Number or Citizens account information. If you would like assistance, call Online Banking Customer Service toll free at 1-800-656-6561. Business customers should call 1-877-229-6428 to sign up.

Pay bills, transfer funds, or use Zelle - a fast, safe, and easy way to send and receive money.

Online Bill Pay

Discover the speed, convenience, and security of Online Bill Pay:

• Pay bills online or through our mobile app*
• View all payments in one location
• Schedule future and recurring payments
• Set up payment alerts
• Track payment activity 24/7
• Set up and receive eBills
• Easily access all your payment options in one place: eBill, AutoPay, Reminders, and Activity
• Select any account for each payee when scheduling a payment
• View full account numbers for your billers if needed

Send Money with Zelle®¹

• Send and request money with more people, regardless of where they bank — all you need is an email address or U.S. mobile phone number
• Payments are typically received within minutes

Three Types of Transfers

• Send Money to Anyone: Use Zelle to send and receive money directly between almost any U.S. bank accounts typically within minutes.
• Transfer Funds Internally: Make money transfers between your own Citizens accounts, or to Citizens accounts owned by others.
• Transfer Funds Externally: Transfer funds from your Citizens account to your account at other financial institutions.

Customer Service

For 24/7 access to our helpful digital banking specialists, simply call 1-800-656-6561

Don't miss a thing with custom alerts and online statements.

Alerts

Get alerted if something needs your attention.

• You can customize how you get your alerts:
• Get banking updates online
• Get mobile alerts via app or text*
• Get email notifications

Three kinds of Alerts:

• Account Alerts: Set up basic account notifications so you'll know when an e-statement is in, a direct deposit posts or a check clears.
• Bill Pay Reminders: Get email reminders so you don't forget to pay an upcoming bill.
• Security Alerts: Get alerts for things like suspicious changes to your personal information or access credentials.

Online Statements

View account statements, including those for most deposit, credit, and loan accounts, are available through Online Banking.

Customer Service

For 24/7 access to our helpful digital banking specialists, simply call 1-800-656-6561

It's easy to enroll in Online Banking. If you have your account information or Social Security number, you can sign up online right now.

You can transfer from any checking, money market, savings or line of credit account you have linked to your profile. You can transfer money to any checking, money market, savings, line of credit account, personal credit card, and most loan accounts. (In cases where account types are IRAs or other restricted products, transfers may not be permitted.) All accounts must be eligible for Online Banking under your account profile.

You can also transfer from your checking, money market, or savings account to the checking, money market, or savings account of another customer. (Requires set up of the "Transfer Between Citizens Accounts" of another customer)

In addition, you can transfer between your checking, money market, or savings account and the checking and savings accounts you own at other financial institutions. (Requires set up of the "Transfer Between My Other Bank Accounts")

Contact Online Banking Customer Service at 1-800-656-6561 (or, for business customers, 1-877-229-6428).

Online Banking gives you the power to access and manage nearly all your Citizens Bank accounts — from one place. You can review account history and current transactions, transfer funds between accounts (inside and outside the bank), place stop payments, request copies of statements, send customer service requests via secured email, pay bills, view images of cleared checks, access your checking, savings, and loan account statements online and much more.

Personal Online Banking users can access their deposit accounts, loans and lines of credit, investment accounts with Citizens Investment Services, credit cards and mortgages. Business users have access to deposit accounts, overdraft lines of credit, some loans and lines of credit and investment accounts. Business customers may request that other business or personal accounts on which they have an eligible account ownership status be linked to their online profile.

To make Online Banking secure, Citizens Bank uses the highest level of encryption available today. Encryption is the process by which information is translated into undecryptable code and then back to recognized information.

As an added measure, Online Banking gives you the capability to easily verify that you are on the authentic Citizens Bank website and not on a fake site created by fraudsters. Just look for the green bar (or some variation of it) in your browser address. The green bar should remind you that "green is good" and that our website has passed a sophisticated authentication process, letting you know you are good to go.

Zelle is a way to send money directly to almost any bank account in the U.S.-typically within minutes. With an email address or U.S. mobile phone number, you can now quickly, safely, and easily send money to people you trust, regardless of where they bank¹.

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