• Online Banking

  Convenient, robust banking solutions at your fingertips.

  
  

  Online Banking users have access to deposit accounts, loans and lines of credit, credit cards, and mortgages.

  Business users have access to deposit accounts, overdraft lines of credit, and some loans and lines of credit. Business customers may request that other business or personal accounts on which they have an eligible account ownership be linked to their online profile.

  What's inside Online Banking:

  • Transaction history
  • Statements and tax documents
  • Bill pay
  • Place stop payments
  • Send customer service requests
  • View images of cleared checks
  • Custom alerts to help manage your finances
  • Locate ATMs and branches
  • Zelle®¹ - send and receive money fast between almost any U.S bank accounts typically within minutes
  • Accounting software compatibility

  It's easy to enroll in Citizens Online®. You can create your profile using personal or account information to confirm your identity. You'll be asked to supply your Social Security Number or Citizens account information. If you would like assistance, call Online Banking Customer Service toll free at 1-800-656-6561. Business customers should call 1-877-229-6428 to sign up.

• Secure Payments and Transfers

  Pay bills, transfer funds, or use Zelle - a fast, safe, and easy way to send and receive money.

  
  

  Online Bill Pay

  Discover the speed, convenience, and security of Online Bill Pay:

  • Pay bills online or through our mobile app*
  • View all payments in one location
  • Schedule future and recurring payments
  • Set up payment alerts
  • Track payment activity 24/7
  • Set up and receive eBills
  • Easily access all your payment options in one place: eBill, AutoPay, Reminders, and Activity
  • Select any account for each payee when scheduling a payment
  • View full account numbers for your billers if needed

  Send Money with Zelle®¹

  • Send and request money with more people, regardless of where they bank – all you need is an email address or U.S. mobile phone number
  • Payments are typically received within minutes

  Three Types of Transfers

  • Send Money to Anyone: Use Zelle to send and receive money directly between almost any U.S. bank accounts typically within minutes.
  • Transfer Funds Internally: Make money transfers between your own Citizens accounts, or to Citizens accounts owned by others.
  • Transfer Funds Externally: Transfer funds from your Citizens account to your account at other financial institutions.

  Customer Service

  For 24/7 access to our helpful digital banking specialists, simply call 1-800-656-6561

• Account Servicing

  Don’t miss a thing with custom alerts and online statements.

  
  

  Alerts

  Get alerted if something needs your attention.

  • You can customize how you get your alerts:
  • Get banking updates online
  • Get mobile alerts via app or text*
  • Get email notifications

  Three kinds of Alerts:

  • Account Alerts: Set up basic account notifications so you’ll know when an e-statement is in, a direct deposit posts or a check clears.
  • Bill Pay Reminders: Get email reminders so you don’t forget to pay an upcoming bill.
  • Security Alerts: Get alerts for things like suspicious changes to your personal information or access credentials.

  Online Statements

  View account statements, including those for most deposit, credit, and loan accounts, are available through Online Banking.

  Customer Service

  For 24/7 access to our helpful digital banking specialists, simply call 1-800-656-6561

• How can I sign up for Online Banking?

  It´s easy to enroll in Online Banking. If you have your account information or Social Security number, you can sign up online right now.

• What types of accounts can I transfer funds to and from?

  You can transfer from any checking, money market, savings or line of credit account you have linked to your profile. You can transfer money to any checking, money market, savings, line of credit account, personal credit card, and most loan accounts. (In cases where account types are IRAs or other restricted products, transfers may not be permitted.) All accounts must be eligible for Online Banking under your account profile.

  You can also transfer from your checking, money market, or savings account to the checking, money market, or savings account of another customer. (Requires set up of the "Transfer Between Citizens Accounts" of another customer)

  In addition, you can transfer between your checking, money market, or savings account and the checking and savings accounts you own at other financial institutions. (Requires set up of the "Transfer Between My Other Bank Accounts")

• Whom do I call if I need Online Banking assistance?
  Contact Online Banking Customer Service at 1-800-656-6561 (or, for business customers, 1-877-229-6428).
• What kinds of transactions can I perform using Online Banking?

  Online Banking gives you the power to access and manage nearly all your Citizens Bank accounts -- from one place. You can review account history and current transactions, transfer funds between accounts (inside and outside the bank), place stop payments, request copies of statements, send customer service requests via secured email, pay bills, view images of cleared checks, access your checking, savings, and loan account statements online and much more.

  Personal Online Banking users can access their deposit accounts, loans and lines of credit, investment accounts with Citizens Investment Services, credit cards and mortgages. Business users have access to deposit accounts, overdraft lines of credit, some loans and lines of credit and investment accounts. Business customers may request that other business or personal accounts on which they have an eligible account ownership status be linked to their online profile.

• How safe is Online Banking? What systems are in place to ensure security?

  To make Online Banking secure, Citizens Bank uses the highest level of encryption available today. Encryption is the process by which information is translated into undecryptable code and then back to recognized information.

  As an added measure, Online Banking gives you the capability to easily verify that you are on the authentic Citizens Bank website and not on a fake site created by fraudsters. Just look for the green bar (or some variation of it) in your browser address. The green bar should remind you that "green is good" and that our website has passed a sophisticated authentication process, letting you know you are good to go.

• What is Zelle®?
  Zelle is a way to send money directly to almost any bank account in the U.S.-typically within minutes. With an email address or U.S. mobile phone number, you can now quickly, safely, and easily send money to people you trust, regardless of where they bank¹.
• Do my devices meet the requirements for Online and Mobile Banking?

  It is our mission to make sure we always provide you with the best experience possible. While most browsers will allow you to access our site, older versions may limit your ability to access some of the site functionality.

  To ensure you get the most from your visit, below are our recommendations to optimize your experience.

  Minimum Requirements for Online Banking

  Minimum browser requirements for desktop PCs, Windows 7 or higher operating system	Minimum browser requirements for Mac OS version 10.9 or higher operating system
  Chrome 56 or higher	Chrome 56 or higher
  Firefox 51 or higher	Safari 10 or higher
  Edge (Windows 10 or higher)
  Your browser should support TLS version 1.2 or higher	Your browser should support TLS version 1.2 or higher

   

  Minimum Requirements for Mobile Banking

  You will need access to the Internet using the default browser(s) on your mobile device or the latest Citizens Bank mobile banking app.

  Apple	iOS 13 or higher
  Android	7.0 or higher

   

  Plugins

  Adobe Acrobat Reader	For viewing PDF files	Download
  Java	For viewing interactive calculators	Download

   

  Screen Resolution

  The site is best viewed at a screen resolution of 1024x768 and above.

  Use of Cookies

  For a more personalized site experience citizensbank.com will pass small pieces of data (cookies) from our web server to your browser. This data is saved on your browser so that we can easily recognize you, and some of your preferred settings, on your future visits.

  To learn more about managing your browser's ability to accept cookies, simply select "Help" from your browser's toolbar.

  Use of JavaScript

  Many of citizensbank.com's interactive features, including our online tools, utilize a scripting language called JavaScript. For you to fully utilize these enhanced features, JavaScript must be enabled on your browser.

  To learn more about enabling JavaScript, simply select “Help” from your browser's toolbar.

Have more questions? Get more answers in our full FAQs section.