Convenient, robust banking solutions at your fingertips.
Online Banking users have access to deposit accounts, loans and lines of credit, credit cards, and mortgages.
Business users have access to deposit accounts, overdraft lines of credit, and some loans and lines of credit. Business customers may request that other business or personal accounts on which they have an eligible account ownership be linked to their online profile.
What's inside Online Banking:
It's easy to enroll in Citizens Online®. You can create your profile using personal or account information to confirm your identity. You'll be asked to supply your Social Security Number or Citizens account information. If you would like assistance, call Online Banking Customer Service toll free at 1-800-656-6561. Business customers should call 1-877-229-6428 to sign up.
Discover the speed, convenience, and security of Online Bill Pay:
For 24/7 access to our helpful digital banking specialists, simply call 1-800-656-6561
Get alerted if something needs your attention.
Three kinds of Alerts:
View account statements, including those for most deposit, credit, and loan accounts, are available through Online Banking.
For 24/7 access to our helpful digital banking specialists, simply call 1-800-656-6561
Banking made simple
Our virtual bank is open 24/7. With Online Banking you can enjoy the convenience of checking your account balance, transferring funds, paying your bills, setting up alerts and more.
Transfer funds from your Citizens accounts to your accounts at other financial institutions.
Discover the speed, convenience, and security of Online Bill Pay.
It´s easy to enroll in Online Banking. If you have your account information or Social Security number, you can sign up online right now.
You can transfer from any checking, money market, savings or line of credit account you have linked to your profile. You can transfer money to any checking, money market, savings, line of credit account, personal credit card, and most loan accounts. (In cases where account types are IRAs or other restricted products, transfers may not be permitted.) All accounts must be eligible for Online Banking under your account profile.
You can also transfer from your checking, money market, or savings account to the checking, money market, or savings account of another customer. (Requires set up of the "Transfer Between Citizens Accounts" of another customer)
In addition, you can transfer between your checking, money market, or savings account and the checking and savings accounts you own at other financial institutions. (Requires set up of the "Transfer Between My Other Bank Accounts")
Online Banking gives you the power to access and manage nearly all your Citizens Bank accounts -- from one place. You can review account history and current transactions, transfer funds between accounts (inside and outside the bank), place stop payments, request copies of statements, send customer service requests via secured email, pay bills, view images of cleared checks, access your checking, savings, and loan account statements online and much more.
Personal Online Banking users can access their deposit accounts, loans and lines of credit, investment accounts with Citizens Investment Services, credit cards and mortgages. Business users have access to deposit accounts, overdraft lines of credit, some loans and lines of credit and investment accounts. Business customers may request that other business or personal accounts on which they have an eligible account ownership status be linked to their online profile.
To make Online Banking secure, Citizens Bank uses the highest level of encryption available today. Encryption is the process by which information is translated into undecryptable code and then back to recognized information.
As an added measure, Online Banking gives you the capability to easily verify that you are on the authentic Citizens Bank website and not on a fake site created by fraudsters. Just look for the green bar (or some variation of it) in your browser address. The green bar should remind you that "green is good" and that our website has passed a sophisticated authentication process, letting you know you are good to go.
It is our mission to make sure we always provide you with the best experience possible. While most browsers will allow you to access our site, older versions may limit your ability to access some of the site functionality.
To ensure you get the most from your visit, below are our recommendations to optimize your experience.
Minimum browser requirements for desktop PCs, Windows 7 or higher operating system |
Minimum browser requirements for Mac OS version 10.9 or higher operating system |
Chrome 56 or higher |
Chrome 56 or higher |
Firefox 51 or higher |
Safari 10 or higher |
Edge (Windows 10 or higher) |
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Your browser should support TLS version 1.2 or higher |
Your browser should support TLS version 1.2 or higher |
You will need access to the Internet using the default browser(s) on your mobile device or the latest Citizens Bank mobile banking app.
Apple |
iOS 13 or higher |
Android |
7.0 or higher |
Adobe Acrobat Reader |
For viewing PDF files |
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Java |
For viewing interactive calculators |
The site is best viewed at a screen resolution of 1024x768 and above.
For a more personalized site experience citizensbank.com will pass small pieces of data (cookies) from our web server to your browser. This data is saved on your browser so that we can easily recognize you, and some of your preferred settings, on your future visits.
To learn more about managing your browser's ability to accept cookies, simply select "Help" from your browser's toolbar.
Many of citizensbank.com's interactive features, including our online tools, utilize a scripting language called JavaScript. For you to fully utilize these enhanced features, JavaScript must be enabled on your browser.
To learn more about enabling JavaScript, simply select “Help” from your browser's toolbar.
Have more questions? Get more answers in our full FAQs section.
© Citizens Financial Group, Inc. All rights reserved. Citizens is a brand name of Citizens Bank, N.A. Member FDIC
1U.S. checking or savings account required to use Zelle®. Transactions between enrolled consumers typically occur in minutes and generally do not incur transaction fees. Data charges may apply.
*Wireless carrier fees may apply. Banking fees may apply.
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Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.