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Online & Mobile Banking Resources

Questions? Ask a Citizen.
Questions? Ask a Citizen.

Bank Easily From Your Home

For your safety and convenience, Citizens Bank offers digital ways to do your banking from home.

In response to COVID-19, our Call Center is currently experiencing higher than normal call volumes. If you have immediate banking needs, please use our Online and Mobile Banking resources.


Online Banking

Online Banking users have access to deposit accounts, loans and lines of credit, credit cards, and mortgages. It's easy to enroll in Citizens Bank Online®. You can create your profile using personal or account information to confirm your identity. You’ll be asked to supply your Social Security Number or Citizens account information.

  • Password Reset
  • Email Address and Mailing Address Updates
  • Forgot Password/User ID
  • View Balance and Account Transactions
  • Move Money
    • Setup/Edit/Cancel Transfers
    • Use Zelle® to send and receive money directly between almost any U.S.-based bank accounts1 typically within minutes2
    • Setup/Edit/Cancel Bill Payment
  • Stop Payments
  • Re-order Checks
  • Order Statement Copies
  • Manage Overdraft Choices

Refer to our frequently asked questions about Online Banking.

Mobile Banking

Download our Mobile Banking app for iPhone®, iPad® or Android™, and select "Enroll Now" from the Login screen.

Capabilities within Mobile Banking include:

  • Password Reset
  • Forgot Password/User ID
  • Mobile Deposit
  • View Balance and Account Transactions
  • Move Money
    • Setup/Edit/Cancel Transfers
    • Use Zelle® to send and receive money directly between almost any U.S.-based bank accounts1 typically within minutes2
    • Setup/Edit/Cancel Bill Payment
  • Freeze/Unfreeze Debit Card

Refer to our frequently asked questions about Mobile Banking.

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