Bank Easily From Your Home

• How can I sign up for Online Banking?

  It´s easy to enroll in Online Banking. If you have your account information or Social Security number, you can sign up online right now.

• What types of accounts can I transfer funds to and from?

  You can transfer from any checking, money market, savings or line of credit account you have linked to your profile. You can transfer money to any checking, money market, savings, line of credit account, personal credit card, and most loan accounts. (In cases where account types are IRAs or other restricted products, transfers may not be permitted.) All accounts must be eligible for Online Banking under your account profile.

  You can also transfer from your checking, money market, or savings account to the checking, money market, or savings account of another customer. (Requires set up of the "Transfer Between Citizens Accounts" of another customer)

  In addition, you can transfer between your checking, money market, or savings account and the checking and savings accounts you own at other financial institutions. (Requires set up of the "Transfer Between My Other Bank Accounts")

• Whom do I call if I need Online Banking assistance?

  Contact Online Banking Customer Service at 1-800-656-6561 (or, for business customers, 1-877-229-6428).

• What kinds of transactions can I perform using Online Banking?

  Online Banking gives you the power to access and manage nearly all your Citizens accounts -- from one place. You can review account history and current transactions, transfer funds between accounts (inside and outside the bank), place stop payments, request copies of statements, send customer service requests via secured email, pay bills, view images of cleared checks, access your checking, savings, and loan account statements online and much more.

  Personal Online Banking users can access their deposit accounts, loans and lines of credit, investment accounts with Citizens Investment Services, credit cards and mortgages. Business users have access to deposit accounts, overdraft lines of credit, some loans and lines of credit and investment accounts. Business customers may request that other business or personal accounts on which they have an eligible account ownership status be linked to their online profile.

• How safe is Online Banking? What systems are in place to ensure security?

  To make Online Banking secure, Citizens uses the highest level of encryption available today. Encryption is the process by which information is translated into undecryptable code and then back to recognized information.

  As an added measure, Online Banking gives you the capability to easily verify that you are on the authentic Citizens website and not on a fake site created by fraudsters. Just look for the green bar (or some variation of it) in your browser address. The green bar should remind you that "green is good" and that our website has passed a sophisticated authentication process, letting you know you are good to go.

• What is Zelle®?

  Zelle is a way to send money directly to almost any bank account in the U.S.-typically within minutes. With an email address or U.S. mobile phone number, you can now quickly, safely, and easily send money to people you trust, regardless of where they bank².

• Do my devices meet the requirements for Online and Mobile Banking?

  It is our mission to make sure we always provide you with the best experience possible. While most browsers will allow you to access our site, older versions may limit your ability to access some of the site functionality.

  To ensure you get the most from your visit, below are our recommendations to optimize your experience.

  Minimum Requirements for Online Banking

  Minimum browser requirements for desktop PCs, Windows 7 or higher operating system	Minimum browser requirements for Mac OS version 10.9 or higher operating system
  Chrome 56 or higher	Chrome 56 or higher
  Firefox 51 or higher	Safari 10 or higher
  Edge (Windows 10 or higher)
  Your browser should support TLS version 1.2 or higher	Your browser should support TLS version 1.2 or higher

  Minimum Requirements for Mobile Banking

  You will need access to the Internet using the default browser(s) on your mobile device or the latest Citizens mobile banking app.

  Apple®	iOS 13 or higher
  Android™	7.0 or higher

  Plugins

  Flash	For viewing demos and interactive calculators	Download
  Adobe Acrobat Reader	For viewing PDF files	Download
  Java	For viewing interactive calculators	Download

  Screen Resolution

  The site is best viewed at a screen resolution of 1024x768 and above.

  Use of Cookies

  For a more personalized site experience citizensbank.com will pass small pieces of data (cookies) from our web server to your browser. This data is saved on your browser so that we can easily recognize you, and some of your preferred settings, on your future visits.

  To learn more about managing your browser's ability to accept cookies, simply select "Help" from your browser's toolbar.

  Use of JavaScript

  Many of citizensbank.com's interactive features, including our online tools, utilize a scripting language called JavaScript. For you to fully utilize these enhanced features, JavaScript must be enabled on your browser.

  To learn more about enabling JavaScript, simply select “Help” from your browser's toolbar.

Have more questions? Get more answers in our full FAQs section.