Citizens Impact Hub

Stories of impact highlighting our customers, colleagues, and communities.

Lessons in Growth: Stories of businesses scaling, expanding, or evolving

We work to address wealth and opportunity gaps through our efforts to boost homeownership, support small business, expand affordable housing, and deliver innovative products and services.

Third-generation Montville florist focuses on flexibility, family and community needs

Leah Van Ness takes over her parents' business to continue the legacy they created and impact their community by keeping customers close and giving back.

The Sambuxa NYC Story: Passion, Culture, and Culinary Innovation

Chef Gladys Shahtou founded Sambuxa NYC to share Sudanese flavors and culture through her popular food stall at Queens Night Market, blending culinary passion with community connection.

Love of cooking is the foundation for Detroit small business

Char Mills founded Modern Maison in Detroit, transforming her passion for Creole cooking into a thriving business offering online classes, catering, and charcuterie boards—earning her a 2024 Citizens Small Business Community Champion Award.

How Arepalicious grew a family recipe into a Queens, NY Favorite

Danny and Shirley Atehortua gained popularity for their cheese and meat filled cornmeal cakes called arepas which allowed then to open their restaurant in Queens, New York in 2018.

Expanding digital access and education for non-profits

Organizations that address social challenges facing our communities

Lessons in Resilience: stories of overcoming challenges, adapting, and thriving

Within and beyond Citizens, we are committed to building an inclusive and skilled workforce that is prepared to meet the accelerating needs of the economy.

Detroit's selfie museum captures memories and creates opportunities for young people

Founded by Danielle Hughes, The Pose Experience is Detroit’s first mobile selfie boutique that empowers young women and brings joy to communities through creative photo experiences—earning a 2025 Citizens Small Business Community Champion Award.

How a Pittsburgh landscaper is reviving spaces and strengthening community

Stone & Grow, a Pittsburgh-based plant shop founded by Lizzy Dille, fosters community and mental wellness through greenery and inclusive events—earning recognition as a 2025 Citizens Small Business Community Champion.

Delaware Silkscreen Studio offers designs and opportunity for people with disabilities

Dance Happy Designs in Wilmington, Delaware to create meaningful employment for people with disabilities—starting with her friend Julia Tyler—and grew it into an award-winning silkscreen studio focused on inclusion and quality.

Pittsburgh Marine uses haircuts to support veterans in need

Chuck Ondo, a former Marine and founder of Valor Men’s Grooming, helps struggling veterans rebuild their lives by offering free haircuts and support through his nonprofit Semper Fi Mission.

Learn More about Citizens

Our company

We prioritize customers, colleagues, communities, and shareholders—because their success drives ours.

Our Vision & Values

At Citizens we are committed to the core tenets of our Credo, and let it guide our actions every day.

Culture of inclusion

We support colleague growth through inclusive programs, community outreach and skill-building opportunities.

Careers at Citizens

At Citizens, you'll grow, innovate, and shape your future—while making a difference every day.

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