When you're busy, use CiZi: Learn all about Citizens' mobile app¹ chat feature

When you have questions about your bank account or need to make a change to your personal information, turn to CiZi, Citizens' AI-powered personalized assistant.. CiZi answers your questions and lets you make updates instantly — right then and there. Let's see how it all works.

What is CiZi?

CiZi is the digital assistant built into Citizens mobile app. The feature puts your account maintenance at your fingertips, making it easy to update your details or check on your balances with just a few taps, available whenever and wherever you need it. Whatever you need, just ask CiZi.

How to use CiZi

Using CiZi is easy. Once you're in the Citizens app:

1. Click on "Get Help" in the upper corner.
2. Type in your question — you can ask CiZi for whatever you need.
3. CiZi will respond, directing you to where you need to go or asking you for more details.
4. You can continue to chat and ask CiZi questions until you have everything you need.

CiZi is there when you need it, for as long as you need. Get answers to multiple questions during a single chat session.

Why should you use CiZi?

CiZi is a safe and secure way to keep up with your accounts and to get the support you need. The app is always available, whether you're on the go or relaxing at home. For most everyday banking tasks, save yourself a call with CiZi.

CiZi gives you easy, clear instructions, pointing you to where you need to go in the app and helping you accomplish simple tasks such as updating your address or reviewing transactions.

What can CiZi help you with?

CiZi can help answer questions and guide you through a range of functions:

• Manage your accounts: How much money do you have in your accounts? And what were your most recent transactions? CiZi helps you check your balance, set up direct deposit and review transactions.
• Manage your cards: Did you misplace your debit or credit card? Use CiZi to lock and unlock your cards.
• Send and receive money: When you want to transfer money from one account to another, pay your bills or send money to a friend with Zelle®², CiZi can help guide you through the steps.
• Deposit a check: Mobile check deposit is one of the great time-saving features of mobile banking. If you need some help, CiZi will walk you through the process and help you get your money in the bank.
• Find documents: Want to review your most recent bank statement or need to download bank documents, including tax statements and copies of checks, from a few years ago? CiZi will guide you to the Documents Center.
• Report fraud: If you see any suspicious activity on your account or unauthorized card use, you’ll want to report it ASAP. CiZi will show you how.
• Update your profile: Keep your account information, including your mailing address, phone number and email, current with help from CiZi.
• Get info on Citizens: Find your nearest bank branch, get details on current rates and fees and schedule an appointment, all right from the CiZi chat feature.

CiZi FAQs

Want to know more about CiZi? Here are answers to the most frequently asked questions.

• How do I access CiZi? You can access CiZi right in the Citizens mobile app. Go to "Get Help" at the top of the app.
• Is CiZi safe to use? Citizens takes your account security seriously. Security and privacy are built into CiZi, keeping your information and your funds safe.
• What can CiZi help me with? CiZi can help you with a wide range of account functions, from updating your personal information to reviewing your transactions. Citizens’ digital assistant understands your natural language and can even help you manage your debit and credit cards and account documents.

Start using CiZi on the Citizens mobile app today

CiZi is a safe and convenient way to get help with and manage your account.

Ready to give CiZi a try? Enroll in online banking and download the mobile app today.