Welcome to Citizens Bank. This site is screen reader friendly.

Skip to content Skip to main navigation Skip to main sub navigation Skip to footer navigation

Making Home Affordable Act

Citizens Bank is dedicated to the home borrowing needs of all of its customers. If you are a homeowner who has been unable to refinance due to decreasing home values, or are currently facing a financial hardship and need assistance with your mortgage payments in order to stay in your home, you may qualify for a Making Home Affordable Refinance or Loan Modification.

  • Refinancing - the Home Affordable Refinance Program gives homeowners with Fannie Mae or Freddie Mac mortgages, who are current on their mortgage payments, the opportunity to refinance and take advantage of lower interest rates and affordable monthly payments.

  • Loan Modification - The Home Affordable Modification Program is for homeowners who are trying to prevent foreclosure and are struggling due to a reduction or loss of income or an increase in their monthly mortgage payment. Borrowers do not need to be past due in their payments to qualify for this option. There are other hardships that may qualify you for a loan modification. Please use the link to the self assessment tool located below to determine eligibility.

Next Steps:

  1. To determine if you may be eligible for either of these programs, use the self assessment tool located at http://makinghomeaffordable.gov. (Please note that this is a government website.)
  2. Once you have visited this site, or determined that you may be eligible for either program, call us at 1-888-333-1206 (for refinancing) or 1-877-745-7366 (for loan modification) to further discuss your situation and confirm eligibility. To assist us in expediting your request, please have the following information ready when you call:
    1. Property address
    2. Current mortgage information
    3. Income Verification (proof of income)
    4. Itemized expenses
    5. A summary of the current or anticipated circumstances warranting the need for assistance
  3. If you have already spoken with a home lending specialist there is no need to contact us a second time. One of our specialists will be in contact with you to further discuss your options under these programs.

For more information, access the following links:




Citizens Bank is a brand name of Citizens Bank, N.A. (NMLS ID# 433960) and Citizens Bank of Pennsylvania (NMLS ID# 522615).

Mortgages and Home Equity Loans are offered and originated by Citizens Bank, N.A. (NMLS ID# 433960).