Customer service at your finger tips
Need to report potential fraud?
If you suspect fraud on a debit transaction, you can now file a claim in the mobile app*.
We now have a dedicated Fraud Customer Service Center to support you through the fraud process. Please call 1-800-974-2260 or the number found on the back of your debit card or monthly statement if you suspect fraud for another type of transaction.
For phone inquiries, please select a topic below:
For Questions about your Checking, Savings, Money Market or CD:
Monday-Friday 7am to 10pm EST, Saturday/Sunday 9am-6pm EST
1-888-500-1478
For product information or to open a new Checking, Savings, Money Market or CD:
Monday-Friday 8am to 9pm EST, Saturday/Sunday 9am-5:30pm EST
1-866-524-7253
Debit card issues
Monday-Friday 7am to 10:00pm EST, Saturday/Sunday 9am-6pm EST
1-888-861-5700
To file a fraud claim or merchant dispute
If you suspect fraud on a debit transaction, you can now file a claim in the mobile app. Go to your transactions and choose one you suspect as fraud and begin the dispute process. You will be able to add additional transactions to the claim.
You can check on the status of a submitted debit or ATM card claim (even when you initiated your dispute over the phone) in the mobile app from the hamburger menu by clicking on "Dispute Status."
If you suspect fraud or need to file a claim for another type of transaction you can call 1-800-922-9999 Monday-Friday 7am to 10:00pm EST, Saturday/Sunday 9am-6pm EST or the number found on the back of your debit card or monthly statement.
Questions about personal Online Banking Monday-Friday 7am to 10pm EST, Saturday/Sunday 9am-6pm EST
1-800-656-6561
Questions about Mobile Banking Monday-Friday 7am to 10pm EST, Saturday/Sunday 9am-6pm EST
1-877-353-9274
Questions about Business Online Banking Monday-Friday 7am-7pm EST, Saturday 9am-6pm EST, Closed Sunday
1-877-229-6428
For Mortgage Online or Mobile banking questions
1-800-234-6002
Business Banking - Customer Service
Monday-Friday, 7am to 10pm EST
Saturday, 9am-6pm EST
888-307-4568
Questions about Business Online Banking
Monday-Friday, 7am to 10pm EST
Saturday, 9am-6pm EST
1-877-229-6428
Talk to a Credit Card sales representative to open a new card:
1-888-333-5145
Review our Digital Demos and search Credit Card to learn more.
Customer Service
Monday - Friday 7am to 10pm EST, Saturday and Sunday 9am-6pm EST:
1-800-684-2222
Talk to home equity advisors about new Home Equity accounts or refinancing
1-800-340-5626
Home Equity Account Servicing
Monday-Friday 7am to 10pm EST and Saturday and Sunday 9am-6pm EST
1-866-999-0216
Loan applications
1-800-340-5626
Auto loan servicing
Monday-Friday 7am to 10pm EST and Saturday and Sunday 9am-6pm EST
1-800-708-6680
Manage your title
Update the name on your title, change the titling state, request a duplicate title or obtain a lien satisfaction. Handling time may vary by state DMV.
1-866-999-0116
Whether you have a car, boat, recreational vehicle, home equity loan, or home equity line of credit from Citizens, you can easily set up make a payment on Citizens Online Banking .
Monday-Sunday 8am to 12am (Midnight) EST
For customer support, please call our toll-free number
888-522-9881
Citizens Securities, Inc., existing investment and retirement accounts
1-866-919-4520
Citizens Private Wealth™ 1-866-999-0237 or automated account inquiries 1-866-605-4357
Meet with an Advisor at any one of our 1000+ branches or at our dedicated Banking & Wealth Centers located in:
Questions about your existing mortgage account
1-800-234-6002
Refinance or apply for a new mortgage
1-888-333-1148
For questions about a Citizens IRA, please call Citizens Retirement Services
1-800-948-7200.
To open an IRA account, please stop by your nearest Citizens Branch.
Student Borrowing
1-888-411-0266
Banking For Students
1-800-600-0008
Domestic wire transfer limits vary depending on account types. Try scheduling a wire through the mobile app under Send Money to see your account limits, or contact branch for more details.
1-888-398-7900 connects directly to Spanish (ayuda en español) support within our Contact Center.
To visit a Spanish-activated Citizens branch for Bilingual Support, visit Localizador de Sucursales.
Frequently asked questions and documents
© Citizens Financial Group, Inc. All rights reserved. Citizens is a brand name of Citizens Bank, N.A. Member FDIC
1 Mobile Deposit account eligibility requirements, deposit limits and other restrictions may apply. Data use fees may apply.
Wireless carrier, text, and/or data charges apply.
Banking products are offered through Citizens. Citizens is a brand name of Citizens Bank, N.A. For deposit products, Member FDIC.
Citizens Wealth Management (in certain instances DBA Citizens Private Wealth) is a division of Citizens Bank, N.A. (“Citizens”). Securities, insurance, brokerage services, and investment advisory services offered by Citizens Securities, Inc. (“CSI”), a registered broker-dealer and SEC registered investment adviser - Member FINRA/SIPC. Investment advisory services may also be offered by Clarfeld Financial Advisors, LLC (“CFA”), an SEC registered investment adviser, or by unaffiliated members of FINRA and SIPC providing brokerage and custody services to CFA clients (see Form ADV for details). Insurance products may also be offered by Estate Preservation Services, LLC (“EPS”) or an unaffiliated party. CSI, CFA and EPS are affiliates of Citizens. Banking products and trust services offered by Citizens.
SECURITIES, INVESTMENTS AND INSURANCE PRODUCTS ARE SUBJECT TO RISK, INCLUDING PRINCIPAL AMOUNT INVESTED, AND ARE:
· NOT FDIC INSURED · NOT BANK GUARANTEED · NOT A DEPOSIT · NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY · MAY LOSE VALUE
