Customer Service

Need to report potential fraud?

If you suspect fraud on a debit transaction, you can now file a claim in the mobile app*.

We now have a dedicated Fraud Customer Service Center to support you through the fraud process. Please call 1-800-922-9999 or the number found on the back of your debit card or monthly statement if you suspect fraud for another type of transaction.

Report using the mobile app Call 1-800-922-9999

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Citizens Digital Demos

Learn how to use Citizens online and mobile banking*.

Mobile and Online Banking

Citizens offers digital ways to bank from anywhere. Learn more below on how to make a mobile check deposit¹ and more on the go.

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For phone inquiries, please select a topic below:

For Questions about your Checking, Savings, Money Market or CD:
Monday-Friday 7am to 10pm EST, Saturday/Sunday 9am-6pm EST
1-888-500-1478

For product information or to open a new Checking, Savings, Money Market or CD:
Monday-Friday 8am to 9pm EST, Saturday/Sunday 9am-5:30pm EST
1-866-524-7253

Debit card issues

Monday-Friday 7am to 10:00pm EST, Saturday/Sunday 9am-6pm EST
1-888-861-5700

To file a fraud claim or merchant dispute

If you suspect fraud on a debit transaction, you can now file a claim in the mobile app. Go to your transactions and choose one you suspect as fraud and begin the dispute process. You will be able to add additional transactions to the claim.

You can check on the status of a submitted debit or ATM card claim (even when you initiated your dispute over the phone) in the mobile app from the hamburger menu by clicking on "Dispute Status."

If you suspect fraud or need to file a claim for another type of transaction you can call 1-800-922-9999 Monday-Friday 7am to 10:00pm EST, Saturday/Sunday 9am-6pm EST or the number found on the back of your debit card or monthly statement.
Citizens Securities, Inc., existing investment and retirement accounts
1-866-919-4520

Citizens Private Wealth™ 1-866-999-0237 or automated account inquiries 1-866-605-4357

Connect with an Advisor

Meet with an Advisor at any one of our 1000+ branches or at our dedicated Banking & Wealth Centers located in:

¹ Mobile Deposit account eligibility requirements, deposit limits and other restrictions may apply. Data use fees may apply.

Wireless carrier, text, and/or data charges apply.

Banking products are offered through Citizens. Citizens is a brand name of Citizens Bank, N.A. For deposit products, Member FDIC.

Citizens Wealth Management (in certain instances DBA Citizens Private Wealth) is a division of Citizens Bank, N.A. (“Citizens”). Securities, insurance, brokerage services, and investment advisory services offered by Citizens Securities, Inc. (“CSI”), a registered broker-dealer and SEC registered investment adviser - Member FINRA/SIPC. Investment advisory services may also be offered by Clarfeld Financial Advisors, LLC (“CFA”), an SEC registered investment adviser, or by unaffiliated members of FINRA and SIPC providing brokerage and custody services to CFA clients (see Form ADV for details). Insurance products may also be offered by Estate Preservation Services, LLC (“EPS”) or an unaffiliated party. CSI, CFA and EPS are affiliates of Citizens. Banking products and trust services offered by Citizens.