Debit card fraud protection and safety tips

Debit cards are safer than many realize. Financial institutions use fraud detection systems to help monitor accounts, but consumers should remain vigilant to reduce the risk of compromise. Below, learn how to help safeguard your money and what to do if you experience debit card fraud.

How the government protects you

Federal law offers important protection for debit card users. If someone makes unauthorized transactions with your card, you’re only responsible for limited losses as long as you report the fraud promptly. Reporting quickly, typically within 60 days of your statement, helps ensure you aren’t held responsible for charges you didn’t make.

If your debit card becomes physically lost or stolen, you have multiple options to “freeze” and replace your card. Start by notifying your bank as soon as you know your card is missing. This can help limit unauthorized activity.

How your bank protects you from debit card theft

In addition to federal protections, banks add layers of security to help safeguard your money. At Citizens, you can freeze and unfreeze your card in the mobile app¹, and benefit from zero liability protection. Digital wallets can also add encryption and tokenization, keeping your card details safe during transactions.

Tips to protect your account from fraudulent activity

Even with all the policies and safeguards in place to protect you, you should still do your part to prevent fraud. After all, no one wants to be a victim of fraud.

Protect yourself by following these tips:

• Memorize your PIN. Never write it on your debit card or give it out to anyone.
• Review your checking account activity, especially if you use online or mobile banking. Report any discrepancies to your bank immediately.
• Use secure networks or VPNs, especially when shopping online.
• Set up debit card transaction alerts so you'll be the first to know if an unauthorized purchase has been made.
• Purchase from trusted merchants when buying from online retailers. One quick way to verify a website is to look for the security lock symbol next to the URL.
• Use a digital wallet: With multiple layers of security, digital wallets¹ offer added protection. And they use one of the more secure payment methods available: tokenization.

What to remember

After reviewing your bank’s fraud liability policy and getting answers to your questions — you can feel more confident about using your debit card. Always do everything you can to keep your personal information safe from fraud. But, if the worst should happen, remember there are safeguards in place to help protect your money — especially if you regularly monitor your account activity.

Ready to move toward your financial goals?

At Citizens, we understand that you want peace of mind when you bank and shop online. Our Debit Card comes with Zero Liability coverage — so you won't be responsible for unauthorized transactions when reported promptly. With our 24/7 fraud monitoring and alerts, we help detect and address suspicious activity quickly. Learn more about Citizens checking accounts and debit cards, a simple and secure way to pay with confidence.