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How Citizens One Cards Protect You

To prevent fraud and shield your critical financial information, Citizens One has enabled a number of security measures to protect you.

Questions? Ask a Citizen.
Questions? Ask a Citizen.

Secure Logins

Each time you log in to Credit Card Online Services or Business Access we run a check on your Web browser to help ensure that your transactions will be secure. In addition, you'll be asked to provide a login ID and a password.

We encourage you to change your Online User ID created when you were enrolled in Credit Card Online Services. To do this, click on the Service Center tab at the top of the page, and then click on “Change your Online User ID or password.” To change your User ID in Credit Card Online Services or Business Access, please call the toll free number located on the back of your credit card. Change your Online User ID to something that is known only to you and is easy for you to remember.

Always use secure passwords. A secure password consists of upper and lower case letters, numbers and special characters.

Auto Log Off

Our system automatically logs you out after a period of inactivity. It's another way we work to keep your information safe and confidential.

Temporarily Disabling Your Online Account

We will temporarily disable your account after too many failed attempts to log in. You must contact the bank to regain access to your account. Follow the instructions on the screen to regain access.

Secure Socket Layer (SSL) Encryption

Citizens Bank utilizes Secure Socket Layer (SSL) technology to protect your data and transmissions over the internet. This technology encrypts— or scrambles— information you provide so it's difficult for anyone other than Citizens Bank to read it. We use this technology whenever confidential information, such as your account number or social security number is requested. The SSL protocol continuously verifies the identity of each party during the session, encrypting messages to help ensure they remain private and unaltered.


Citizens Bank data systems are protected by firewalls that are set up between our systems and the Internet. Any incoming messages must first pass through our firewall, which allows only certain types of messages to be sent. This means only legitimate online banking messages will be recognized. Any other requests will be rejected before they can reach our systems.

Fraud Detection Systems

Citizens Bank has systems in place to detect unusual patterns of activity such as changes in your normal banking behavior. Examples of unusual patterns include transactions which are higher than the average on your account, or spending in countries which have been linked to fraud in the past. We may contact you to verify your activity. Learn more about Fraud Reporting.

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